Refunds
How to request a refund and what to include in your request.
The right to a refund, deadlines and exceptions (e.g. domains, add-on services) are governed by the Terms of Service, and the exact conditions are set out in the Terms of Service. This article only describes how to submit a request, with no promise about the outcome.
Before you request#
Check whether the problem can be solved technically. Many issues (site errors, email, SSL) can be resolved with our help, so first open a ticket and describe what is not working.
How to request a refund#
- Sign in at https://client.scyhost.com/ and find the invoice you are requesting a refund for.
- Open a ticket in the billing department or write to support@scyhost.com.
- State the invoice number, service/domain name, payment date, amount and a short explanation.
- Attach proof of payment if you paid outside the portal.
- Follow the reply in the ticket: we may ask for more information.
If a refund is approved, the method and timing of the refund are determined by the Terms of Service, and how soon it shows on your account also depends on your bank or payment provider. We process refund requests according to the rules and each one is considered individually.
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