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Getting startedFirst steps after your order: logging in, cPanel, publishing a site and your access details.6 articlesDomains and DNSPointing your domain, DNS records, subdomains, redirects and domain transfers.8 articlesEmailEmail addresses, webmail, device setup, forwarding, SPF/DKIM/DMARC and troubleshooting.10 articlesFiles and FTPFile Manager, FTP, SFTP, folder structure, .htaccess, permissions and space usage.10 articlesDatabasesMySQL databases, phpMyAdmin, import and export, connecting from PHP, remote access and repair.6 articlesSecuritySSL and HTTPS, account protection, two-factor login, IP blocking and what to do if your site is hacked.7 articlesWordPressInstallation, WP Toolkit, speed-up, updates, staging, security and fixing common problems.9 articlesPHPChanging the PHP version, settings, extensions, cron jobs, and errors and logs.5 articlesMigrationMoving your site, backups, restoring data and migrating email without downtime.5 articlesBillingOrdering, payment and invoices, renewal and cancellation, refunds and changing your plan.5 articlesYour accountThe client portal, first login, password, opening cPanel and changing your account details.5 articlesSupportHow to open and follow a ticket, what to include, reporting abuse, chat and protection from scams.6 articlesTroubleshootingThe most common site errors, their causes and step-by-step fixes, and what to include in a ticket.10 articles
Most read
What to include in a ticketA list of details that speed up resolution: domain, exact error, steps, time and screenshots.Creating a new MySQL databaseHow to create a database and a user in cPanel and link them with the right privileges.Installing WordPressHow to install WordPress in one click with WP Toolkit or manually.Changing the PHP versionHow to choose a PHP 8.x version for a domain in MultiPHP Manager and what to check afterwards.Opening a ticketHow to send a request to support through the ticket system or by email.How to order hostingThe ordering steps from choosing a plan to activating the service.
Recently updated
Contact form not sendingWhy a contact form does not send or messages do not arrive and how to fix SMTP, SPF and check spam.Site not working after a DNS changeWhat to check when the site does not work or shows the old version after changing nameservers or A records.Browser SSL error"Your connection is not private" and similar messages: causes, certificate check and fixes.Too many redirects (redirect loop)ERR_TOO_MANY_REDIRECTS: causes of a redirect loop and how to fix it with HTTPS, www and WordPress.Disk space or inode limit exceededWhat to do when you run out of space or inodes: finding large folders, cleaning up and upgrading.Slow websiteHow to find out why your site loads slowly and what you can optimise before opening a ticket.
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Open a ticketThe ScyHost team replies by email.Track a ticketSee replies and add a message.Client portalServices, invoices and cPanel access.System statusCheck that everything is running.
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