Payment and invoices
Where to find invoices, how to check payment status and what to do if a payment is not recorded.
You view all invoices and payments in the client portal, and the payment methods you can choose are shown at checkout.
Where the invoices are#
Sign in at https://client.scyhost.com/ and in the billing section (Billing / Invoices) you see a list of all invoices, their status and the option to view or download them. An invoice is also sent to the account email address.
Invoice status#
- Unpaid: the invoice is waiting for payment.
- Paid: the payment has been recorded.
- Cancelled: the invoice has been voided.
The exact status names in the portal may differ.
If a payment is not recorded#
- Check the invoice status in the portal: some payment methods are confirmed only after some time.
- Prepare proof of payment (the bank confirmation or the transaction number).
- Open a ticket with the invoice number, amount and payment date.
Changing your billing details#
If you need to change the company name, address or VAT number, do it before the invoice is issued. See Changing account details. Terms for issuing and correcting invoices are set out in the Terms of Service.
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