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Renewal and cancellation

How service and domain renewal works and how to cancel a service or turn off renewal.

Posodobljeno 05.10.2026. 2 min branja

Hosting and domain services are issued for a set period and are renewed before they expire. Deadlines, prices and renewal rules are shown on your invoice and in the Terms of Service.

Renewal#

The renewal invoice appears in the client portal and is sent to the account email address. Pay the renewal before it expires so the service is not suspended. Expiry notices do not come only by email, so check the portal now and then. If the account email address is outdated, update it: Changing account details.

Cancellation#

  1. Back up all files, databases and email: cPanel backup.
  2. If you want to keep the domain, first transfer it or point it elsewhere: Domain transfer.
  3. Send a cancellation request from the portal or through a ticket with the domain and the requested date.
  4. Wait for confirmation and do not delete data until you confirm everything has been moved.

If you simply do not want automatic renewal, you can often turn it off in the portal or request it by ticket. Exact cancellation deadlines, consequences and conditions are set out in the Terms of Service.

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Sorodni članki

Transferring a domainHow to transfer a domain to us or away from us: preparation, the EPP/auth code and what to expect.Creating a cPanel backupHow to download a full backup or just files, databases and email from cPanel.Payment and invoicesWhere to find invoices, how to check payment status and what to do if a payment is not recorded.RefundsHow to request a refund and what to include in your request.

Still need a hand?

Open a ticket and we will reply by email. The whole team sees your request.

Odprite zahteveksupport@scyhost.com