Troubleshooting
The most common site errors, their causes and step-by-step fixes, and what to include in a ticket.
Error 500 (Internal Server Error)What error 500 means and how to fix it: .htaccess, PHP version, plugins and logs.Error 403 (Forbidden)Why the site shows 403 and how to check permissions, the index file, .htaccess and IP blocks.Error 404 (Not Found)How to fix 404 on individual pages or the whole site: paths, permalinks and .htaccess.White screen (blank page)The page loads but is blank: PHP errors, memory, plugins and how to turn on error display.Slow websiteHow to find out why your site loads slowly and what you can optimise before opening a ticket.Disk space or inode limit exceededWhat to do when you run out of space or inodes: finding large folders, cleaning up and upgrading.Too many redirects (redirect loop)ERR_TOO_MANY_REDIRECTS: causes of a redirect loop and how to fix it with HTTPS, www and WordPress.Browser SSL error"Your connection is not private" and similar messages: causes, certificate check and fixes.Site not working after a DNS changeWhat to check when the site does not work or shows the old version after changing nameservers or A records.Contact form not sendingWhy a contact form does not send or messages do not arrive and how to fix SMTP, SPF and check spam.
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