Reporting abuse
How to report spam, phishing, malicious content or rights violations coming from a ScyHost service.
If you suspect that a service hosted with us is being used for spam, phishing, spreading malware or copyright infringement, you can report it.
How to report#
- Open a ticket or write to support@scyhost.com with a subject that clearly says it is an abuse report.
- State the address (URL) or domain the report concerns.
- Describe the type of abuse (spam, phishing, malware, rights violation, other).
- Attach evidence: screenshots, the full email headers, date and time.
- Provide your contact details if you want a reply.
What happens after a report#
We review reports and act in accordance with the Terms of Service and applicable regulations. To protect privacy and other users we cannot always share details of the measures taken, and we cannot guarantee processing time in advance.
If the abuse is on your site#
If you received an abuse notice related to your service, your site or email account is probably compromised. See Hacked website and Account security and passwords.
If you are the target of a scam#
If you received a suspicious message pretending to be ScyHost, first read Known scams. For urgent and legal cases (e.g. threats to people), contact the competent authorities in addition to reporting to us.
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