Live chat

If chat is available, you will see a button or window for conversation on the page. If you do not see it, it is currently not offered or not available on that page, so contact us through a ticket or at support@scyhost.com.

When to use chat#

Chat suits short questions: where to find a setting, clarification about ordering or a quick check. We cannot promise in advance that an answer will arrive immediately or that the issue will be solved within the conversation itself.

When to open a ticket#

A ticket is the better choice when:

• the problem needs a check of the server, logs or your account,
• you need to attach screenshots, files or longer descriptions,
• you want the request and replies recorded with a number,
• it concerns billing, security or changing details.

If the chat is interrupted you lose nothing: open a ticket and state what you have already asked. Tips for the content: What to include in a ticket.

Also make sure the conversation is on the official page: people who contact you on social networks or by messages and ask for access to your account do not represent us.