Error 404 (Not Found)
How to fix 404 on individual pages or the whole site: paths, permalinks and .htaccess.
404 means the server cannot find the requested page or file. First determine whether the problem is on one address or on the whole site.
Symptoms#
"404 Not Found" or "Page not found". The home page works and subpages do not, or nothing works.
Causes#
- the file does not exist or is in the wrong folder (e.g. outside
public_html), - a misspelled name: the server is case sensitive (
Image.JPGis notimage.jpg), .htaccessis missing or damaged (for WordPress and similar applications),- the domain points to the wrong folder or server,
- the page was moved or its URL was changed.
Fix#
- In File Manager check that the file exists at the expected path with the exact name.
- If only the home page works and subpages return 404: in WordPress open Settings → Permalinks and click Save Changes to rebuild the rules.
- Check that
.htaccessexists in the root (a hidden file: in File Manager enable Show Hidden Files). See .htaccess basics. - Check that the main file
index.html/index.phpis in the domain's folder. - If you changed an address, set up a 301 redirect from the old URL to the new one.
Ticket#
Open a ticket if you see 404 on the whole domain despite correct files. State the domain, an example address with the error and what you changed.
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