FTP access and FileZilla
How to connect to your hosting with FileZilla and transfer files.
FTP is the usual way to transfer a larger number of files. We recommend the free FileZilla program.
What you need#
| Item | Value |
|---|---|
| Server (Host) | ftp.yourdomain.com or yourdomain.com |
| User | an FTP account (FTP account: creating a new one) or the cPanel user |
| Password | that account's password |
| Port | 21 |
| Encryption | require FTP over TLS (Require explicit FTP over TLS) |
- Download and install FileZilla Client from its official website.
- Open File → Site Manager → New Site.
- Enter the server and Port 21, and for Protocol choose FTP. For Encryption choose Require explicit FTP over TLS.
- For Logon Type choose Normal and enter the user and password.
- Click Connect. On the first connection confirm the server certificate.
- Your computer is on the left, the server on the right. Open
public_htmlon the right and drag files from left to right.
Most common problems#
- Login fails: check the username (for additional FTP accounts it is often in the form
name@yourdomain.com) and the password. - The connection drops or there is no folder listing: in Site Manager → Transfer Settings try another connection type (Passive). Also check your firewall.
- The domain does not point to ScyHost yet: use the server address from the welcome email. See Access details and server addresses.
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